TERMS AND CONDITIONS
These terms and conditions govern your use of our website.
By using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1 – INTELLECTUAL PROPERTY –
All artwork and content on this website are protected by the Dutch Copyright Act (Auteurswet). Unauthorized reproduction or copying of any images is strictly prohibited. This includes, but is not limited to, downloading, saving, printing, or any other form of reproduction without prior written permission from the artist or copyright owner.
If you are interested in using or reproducing any artwork, please contact Brutalesco to inquire about licensing and permissions.
Thank you for respecting the intellectual property rights of the artist.
2 – USERS ACCOUNT – Your created account is private and not linked to a user profile visible to other users.
2.1 – To access certain features and services on our website, users are required to create an account.
2.2 – Users must provide accurate and complete information during the registration process and keep their account information updated.
2.3 – Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.
2.4 – Users may terminate their accounts at any time by contacting our support team.
2.5 – Accounts are for personal use only. Users may not use their accounts for commercial purposes without our explicit consent.
3 – ARTWORK AVAILABILITY – Please note that all artwork presented is subject to availability. Our collection is dynamically evolving, with pieces frequently transitioning to new homes. We encourage interested collectors to inquire promptly about the pieces that captivate their interest, to ensure the opportunity for acquisition.
4 – CERTIFICATE OF AUTHENTICITY – In our commitment to authenticity and the value of our art, each purchased piece is accompanied by a Certificate of Authenticity. This certificate guarantees the originality of the artwork and serves as a testament to its authenticity, prominently featuring the artist’s signature. This ensures that each piece you integrate into your space is genuine and distinctly yours.
We take immense pride in the integrity of our collection and in fulfilling the expectations of our collectors. The provision of an authenticity certificate with every purchase is a reflection of our unwavering dedication to transparency and trust, aligning with the highest standards of artistry.
In the event that the original Certificate of Authenticity is lost, stolen, or otherwise misplaced, a replacement copy can be issued upon request. Please note that to obtain a replacement certificate, the buyer will be required to provide a valid form of identification to verify their ownership of the artwork. This measure is in place to protect the integrity of the certification process and to ensure that the artwork remains securely documented.
5 – WEBSITE – Our website includes links to external sites, such as through our social media buttons. Although we strive to link only to sites that uphold our high standards and respect for privacy, we cannot be held responsible for the content, security, or privacy practices of these other websites. Linking to a website does not imply an endorsement of that site. Once you navigate to another site from our website, you are subject to the terms and conditions of the destination site, including its privacy policy. Please review these policies before providing any personal information.
If you have been provided with or have chosen a password to access certain areas of our website, it is your responsibility to keep this password confidential. Please do not share it with anyone.
Important Notice
“All ambient pictures of artwork displayed on this website are provided for illustrative purposes only. The measurements depicted in these images may not be accurate. For precise dimensions, please refer to the product details provided.”
6 – PAYMENTS/DISCOUNTS – We accept the following payment methods (If you wish to use a different payment method, please contact us to make arrangements.):
– Credit/Debit Cards (Visa, MasterCard, American Express)
– Apple Pay (Apple devices, and Safari browser)
– iDeal (for The Netherlands)
6.2 – Newsletter Subscription Discounts: Discounts offered through newsletter subscriptions are valid for the first purchase only and may not be applied to any subsequent orders.
6.3 – Pricing, VAT and Tax Exemptions:
• EU Customers: All prices displayed on our website include VAT, in accordance with EU regulations. The VAT amount will be clearly indicated in the final invoice.
• Non-EU Customers: For buyers outside the European Union, VAT is not charged. The displayed price, which includes VAT, will be reduced at checkout to reflect the VAT exemption. However, non-EU customers are responsible for any applicable import taxes, duties, or additional charges that may apply in their destination country.
Important Notice: Non-EU customers should verify any additional costs with their local customs office before making a purchase. Brutalesco is not responsible for these charges, and they must be paid by the recipient.
7 – SHIPPING AND DELIVERY – The delivery of artworks will be handled by a third-party transport agency in all cases.
7.1 Brutalesco will dispatch the purchased artworks based on the information provided at the time of the order. The company assumes no responsibility for failed deliveries due to inaccurate or incomplete information. Likewise, Brutalesco is not liable for failed deliveries caused by the absence of the recipient or any physical inability to complete the delivery. Any costs incurred from a failed delivery and the subsequent return will be borne by the buyer, or through an alternative method agreed upon with the buyer.
7.2 All orders will be properly packaged according to the needs of the artwork. If, upon receipt, the package shows visible signs of damage or tampering, please inspect the contents before signing the receipt. If the order is damaged or incomplete, please return the package and contact our Customer Service team.
7.3 Delivery is considered completed when the buyer, or an authorised third party, takes physical possession of the artwork, evidenced by the signature of the recipient at the designated delivery address. From this moment, the risk of loss or damage to the artwork transfers to the buyer.
7.4 Ownership of the artwork will be transferred to the buyer when Brutalesco has received full payment of all amounts due for the purchase, including shipping costs (if applicable).
7.5 Shipping costs and delivery times may vary depending on the selected service and the destination. Estimated delivery times are not binding. Once the order has been placed, Brutalesco or the Transport Agency will provide shipment tracking updates. Brutalesco is not responsible for any delays caused by circumstances beyond its control.
We prioritize the safe and secure delivery of your artwork. To ensure your peace of mind, all our shipments are fully insured. In the unlikely event that your artwork is damaged or lost during transit, we guarantee a full refund of the amount paid.
Your satisfaction is our top priority, and we are committed to providing you with the best possible experience. If you have any questions or concerns about our shipping and insurance policy, please do not hesitate to contact our customer service team.
* For orders outside the European Economic Area, the buyer is responsible for checking and paying any applicable import taxes, duties, or additional charges that may apply in their country.
8 – OFFICIAL COMMUNICATION AND FRAUD PROTECTION – To protect our users from phishing attempts or fraudulent communications, we want to ensure that you only interact with us through our verified contact channels.
We will only contact you using the following official email addresses:
• [email protected]
• [email protected]
• [email protected]
• [email protected]
If you receive any suspicious emails that appear to be from Brutalesco but do not use the emails listed above, please do not respond or provide any personal or payment information. Report any such instances to us immediately at one of our official emails.
If you have any doubts about the authenticity of a communication, please contact us directly using the official emails listed above.